Popular Adaptive CX Use Cases
Discover how brands use in-session data and predictive AI to make their online journeys adaptive.
Adaptive Search Supercharges Your Existing Search Solution With Highly Contextual Suggestions
How do we do it
Value in minutes.
No code.
Privacy compliant.
Cookie-less.
Challenge
Today, website search solutions do not show any recommendations to visitors that type less than 3 characters or show general terms that are irrelevant to the visitors’ interests and preferences.
Solution
Wandz.ai complements existing search solutions by providing adaptive suggestions with
highly contextual, relevant keywords, guiding users to the products they're seeking even
when autocomplete isn't available.
- Wandz.ai identifies visitors' intent and affinity in real-time (for example
categories, brands, and colors)
- Automatically generates relevant search keywords based on these preferences
- Dynamic visuals display these suggestions, guiding visitors to desired products
Wandz.ai complements existing search solutions by providing adaptive suggestions with highly contextual, relevant keywords, guiding users to the products they're seeking even when autocomplete isn't available.
- Wandz.ai identifies visitors' intent and affinity in real-time (for example categories, brands, and colors)
- Automatically generates relevant search keywords based on these preferences
- Dynamic visuals display these suggestions, guiding visitors to desired products
The Results
Faster product discovery through adaptive search terms.
Adaptive Loyalty Offers to Grow Your Loyal Customer Base
How do we do it
Value in minutes.
No code.
Privacy compliant.
Cookie-less.
Challenge
Loyalty offers are one-size-fits-all, displayed to everyone on the landing page, regardless of their value or engagement.
Solution
- Identify high-value visitors, including anonymous and first-timers, who are more likely to benefit from and respond to loyalty offers
- Tailors the loyalty message to each visitor or group based on their interests and behavior, making it more relevant and impactful
- Optimize the timing of the offer for maximum engagement, ensuring it appears at the most opportune moment during the visitor's journey
- Identify high-value visitors, including anonymous and first-timers, who are more likely to benefit from and respond to loyalty offers
- Tailors the loyalty message to each visitor or group based on their interests and behavior, making it more relevant and impactful
- Optimize the timing of the offer for maximum engagement, ensuring it appears at the most opportune moment during the visitor's journey
The Results
Wandz.ai helps you make the most of your loyalty program by ensuring your offers are reaching the right people at the right time with the right message.
Drive Your Best Audiences to Your Native App
How do we do it
Value in minutes.
No code.
Privacy compliant.
Cookie-less.
Challenge
Traditional marketing relies on broad campaigns targeting all website visitors, regardless of their quality and intent. This approach often leads to low conversion rates and revenue generated.
Solution
- Identify your high-value visitors - those most likely to download your native app, convert and become loyal users
- By analyzing visitor behavior, understand their interests and preferences (affinity)
- Use Wandz.ai Interaction Studio to create in targeted messaging for each visitor group, promoting content most relevant to them - in minutes
- Identify your high-value visitors - those most likely to download your native app, convert and become loyal users
- By analyzing visitor behavior, understand their interests and preferences (affinity)
- Use Wandz.ai Interaction Studio to create in targeted messaging for each visitor group, promoting content most relevant to them - in minutes
The Results
Wandz.ai maximizes your marketing ROI by focusing on high-value visitors. Personalized campaigns lead to increased engagement and conversions.
Supercharge Your A/B Testing Tools and Experiments
How do we do it
Value in minutes.
No code.
Privacy compliant.
Cookie-less.
Challenge
Existing A/B frameworks rely on basic data, which limits experiment triggering and analytics capabilities.
Solution
- Leverage non-PII, in-session data and predictions of visitors’ next actions to elevate your A/B testing to the next generation
- Gain new insights into visitors participating in your A/B tests and draw conclusions based on more comprehensive data
- Achieve optimal business results with advanced data and a deeper understanding of where your opportunities lie
- Leverage non-PII, in-session data and predictions of visitors’ next actions to elevate your A/B testing to the next generation
- Gain new insights into visitors participating in your A/B tests and draw conclusions based on more comprehensive data
- Achieve optimal business results with advanced data and a deeper understanding of where your opportunities lie
The Results
Wandz.ai enhances your A/B experiments by providing in-depth in-session data and predictions of visitors’ next actions, taking your testing and analysis to the next level.
Retarget the Right Visitors With the Right Campaigns
How do we do it
Value in minutes.
No code.
Privacy compliant.
Cookie-less.
Challenge
Retargeting campaigns blast generic ads to all website visitors, regardless of their interest or likelihood of returning. This approach wastes the budget and yields minimal results.
Solution
- Identify high-value visitors most likely to convert into paying customers, maximizing campaign effectiveness
- Tailor personalized messages for each visitor group based on their interests and behavior (affinity), making campaigns more relevant and engaging
- Identify high-value visitors most likely to convert into paying customers, maximizing campaign effectiveness
- Tailor personalized messages for each visitor group based on their interests and behavior (affinity), making campaigns more relevant and engaging
The Results
Deliver the right message at the right time, ensuring maximum impact and conversion potential.
Connect Your 1st & 3rd-Party Stack to an Up-To-Date Adaptive Visitor Profile
How do we do it
Value in minutes.
No code.
Privacy compliant.
Cookie-less.
Challenge
Today’s website experiences are often disconnected from the visitor's journey, leading to irrelevant content and interactions that fail to engage or convert effectively. This disconnect prevents websites from maximizing the potential of each visit, resulting in missed opportunities for personalization and relevance.
Solution
Wandz.ai's Data Layer (WDL) creates an anonymous, real-time visitor profile that learns and adapts to each visitor's preferences. By integrating 1st and 3rd-party data, WDL enables site owners to deliver highly contextual, personalized content, maximizing engagement and conversions from every visit.
The Results
Hyper-personalized customer journey that leads to extremely low abandonment and high engagement rates.
Expected ROI
Wandz.ai delivers measurable results
+
10
%
Conversion rate
10
%
Uplift in CR and RPV
+
15
%
Revenue per visitor
Wandz.ai Measurably Improves
Even for first-time visitors or those browning in incognito with no history.
Conversion & Revenue Optimization
- Boost conversions with personalized search and interactions.
- Increase revenue with adaptive messaging and content.
- Drive sales through targeted recommendations.
- Streamline checkout with flexible payment options and offers.
- Build customer loyalty with timely incentives.
- Reduce cart abandonment with proactive assistance.
Marketing ROI
- Maximize ROI by retargeting high-value customers.
- Optimize spend with targeted, adaptive campaigns.
- Improve email and SMS effectiveness by reaching engaged audiences.
- Enhance marketing strategies with Predictive AI for data-driven decision-making.
- Increase campaign performance by forecasting customer behaviors and preferences.
Traffic Quality
- Increase traffic quality by attracting more engaged visitors with tailored content.
- Boost revenue potential by identifying and targeting high spenders effectively.
- Improve data accuracy by filtering out bot traffic.
- Protect revenue by preventing bots from manipulating prices.
- Enhance site performance by reducing bot-related load.
Our Customers
Join the leading brands by shifting to Adaptive CX.
Our Customers
Trusted by the leading brands in online retail
“There are a lot of software partners that will report to give you amazing results, but very few that deliver that in a way we can verify independently. Wandz.ai was very open and made measuring all results really straightforward. We look for partnerships that are really good for our brand and our customers. That’s the relationship we have with Wandz.ai.”
Gareth Rees-John
Chief Digital Officer at Kurt Geiger
"Getting a meaningful return from some of our other solutions requires plenty of human capital to run effectively. Looking at effort versus reward, we’re gaining a very high ROI with Wandz.ai with relatively low efforts on our end."
Anna Cole
Director of Global D2C Digital Platforms at Carhartt
"The main thing we liked about Wandz.ai was how simple it was to use. Wandz.ai is very intuitive and we could get non-technical people using it quickly.”
Tyler Clawson
Sr. Manager, Marketing and Customer Conversion at 1800 Contacts
“We strive to create seamless experiences every time our guests visit ulta.com.Those efforts account for many elements such as preventing price comparison browser extensions from injecting popups to alternative sites while guests view our product pages. With Wandz.ai, we can prevent comparison extensions from interrupting our guests, which adds tremendous value to their experiences with Ulta Beauty.”
Dominic Manna
Digital Marketing Director at Ulta